Shipping Time - Most orders received before 12:00 Noon EST will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Our Free Shipping Offer for orders over $500.00 only applies to orders placed within the United States (USA). Any other special free shipping offers only apply to orders within the United States as well. BioLight has the right to refuse to ship outside of the USA. The customer will be responsible for full costs of any Customs Fees. We cannot take responsibility for any delays in shipping due to Customs in a country outside of the USA. If an order should be returned, only the cost for the products purchased will be refunded, no shipping costs and if a cost is incurred to return the order due to an incorrect address on behalf of the customer, those fees will be deducted from any refund due the customer for the product returned. We reserve the right to deny shipment to certain countries. If we do ship to another country all shipping, taxes, duty, and fees associated will be paid by the customer. We cannot be responsible for the items shipped once they depart the USA and will be at the risk of the customer.
Unopened products can be returned only within 30 days of the purchase date with a 10% restocking fee and customer will pay return shipping cost. You must call the office to get Authorization for the return. Fulfillment mistakes that we make resulting in the shipment of incorrect product will also be accepted for return within 30 days from the date of purchase, restocking fees do not apply.